If something here is not covered, email service@mosohealth.com and we will answer it directly.
No. Moso Health is an independent medical concierge company. We do not practise medicine. We arrange for locally licensed doctors in China, at top-tier hospitals, to review your case and treat you, and we handle everything around that.
No, and you should be wary of anyone who does. We commit to the process: a written opinion arranged with licensed doctors, clear information at every step, and a cost estimate before you commit. Medical outcomes cannot be guaranteed by anyone.
Enquiry: reply within 48 hours. Written opinion: 3 working days after we receive complete records. Treatment start depends on the hospital and the therapy; we confirm dates in writing before you travel.
Yes, and we recommend it for longer stays. We arrange accompanying visas, adjacent accommodation, and an extra bed in the room where the hospital allows it.
We provide everything your insurer will ask for: itemised invoices in English, procedure codes, medical reports and proof of payment. Whether your policy reimburses treatment abroad is decided by your insurer — we make the paperwork the easy part.
If we cannot help, we tell you at the enquiry stage and charge nothing. Clinical eligibility is decided only by the treating hospital.
CAR-T: 6–8 weeks. Major surgery: 2–4 weeks including recovery. Dental work: usually two short visits. We give you a dated calendar before you book flights.
They are used only to assess and arrange your care, stored encrypted, and shared solely with the clinicians involved. We handle personal data under Singapore's Personal Data Protection Act, and under China's PIPL where data is held in China.
Yes. A medical interpreter is assigned to your case and attends appointments with you. Hospital paperwork and your records afterwards are translated into English.
One of the three named on our hospitals page, or another top-tier centre if your condition is better served elsewhere. We tell you the hospital and department in writing before you pay for anything.
No. We do not take a percentage of your treatment cost and we do not accept referral fees from hospitals. Our fee is for coordination, and it is itemised separately.
Yes. The written report is yours to use with the team already treating you.
Tell us briefly what you need. If China is not the right answer, we will say so first.
Medical concierge · reply within 48 hours
A coordinator will read your enquiry and reply by email within 48 hours. Anything to add? Write to service@mosohealth.com.
