Insurance and reimbursement, without the fantasy

Most patients pay for treatment in China themselves and then claim what their policy allows. Our job is to make the claim possible. We cannot make it succeed — that is decided by your insurer.

What we provide

Itemised hospital invoices in English
Hospital-issued procedure and diagnosis codes
Proof of payment
Discharge summary and medical report
Treatment plan, dated and signed
Our own service invoice, itemised separately

What we cannot do

Guarantee that your claim is approved
Bill your insurer directly unless they have agreed in writing
Advise on the specifics of your policy — that is a question for your insurer
Retroactively create documentation for treatment you arranged elsewhere

Before you travel, do one thing: call your insurer, ask specifically whether treatment outside your country of residence is covered, and get the answer in writing. Getting this in writing avoids surprises later. If your insurer needs a letter from the hospital first, tell us and we will request it.

Timing

How the paperwork actually flows

Before

We request any pre-authorisation letter the insurer needs.

On request

During

Every payment is invoiced as it happens, in English.

Real time

After

Full document pack issued before you fly home.

At discharge

Considering care in China?

Tell us briefly what you need. If China is not the right answer, we will say so first.

What happens next

We read your enquiry
We reply within 48 hours
If we can help, scope and fees in writing

Medical concierge · reply within 48 hours