Nothing here is vague on purpose. At every stage you receive something concrete, and you can stop at any point.
Tell us what you need. We tell you if we can help.
Licensed doctors assess your case in writing.
Hospital booked, calendar set, visa and stay arranged.
Accompanied throughout, then follow-up at home.
What you do: tell us briefly what you are looking for.
What we do: a case manager reads it and, if it helps, a 30-minute call follows.
What you get: a plain answer on whether our concierge service can help, the hospitals we could approach, and what documents would be needed. Non-clinical.
48 hoursWhat you do: approve the review and send anything still outstanding.
What we do: arrange for locally licensed doctors in China, at top-tier hospitals, to review the case.
What you get: a written report in their name — their view of the diagnosis, suitable approaches and alternatives, any other options they consider relevant, estimated cost and timeline. Yours to take anywhere, including back to your own doctor.
3 working daysWhat we do: book the hospital and specialist, build a day-by-day treatment calendar, arrange the medical visa invitation, flights, accommodation near the hospital and airport transfers.
What you get: a dated plan and a written cost estimate. You commit after seeing both, not before.
What we do: meet you at the airport, accompany you to every appointment, handle admission, translation and payment, and stay reachable 24/7 during treatment.
What you get afterwards: English medical records, a follow-up and monitoring schedule, and itemised invoices for your insurer.
Missing something is normal. We tell you what is missing and, where possible, whether it is cheaper to do it at home or here.
Tell us briefly what you need. If China is not the right answer, we will say so first.
Medical concierge · reply within 48 hours
A coordinator will read your enquiry and reply by email within 48 hours. Anything to add? Write to service@mosohealth.com.
