No vague promises about "world-class care". Below is precisely what happens at each stage, how long it takes, what it costs, and what you walk away with. If we cannot do something, it is listed at the bottom of this page too.
You send what you have. A case manager reads your enquiry and tells you plainly whether our concierge service can help, and what would need to happen next. This is a practical, non-clinical step: medical assessment is only ever made by licensed doctors. If we cannot help, we say so.
We arrange for locally licensed doctors in China, practising at top-tier hospitals, to review your case and issue a written report in their own name. It is yours to keep and to take anywhere — including back to the doctor already treating you. Buying a report carries no obligation to travel.
Once you decide to go, we lock the medical side down before you spend anything on flights. The hospital and the specialist are booked, the sequence of appointments is set, and you receive a written estimate stating what is fixed and what can vary.
Everything between your front door and the hospital admission desk. We issue the medical visa invitation, book flights that fit the treatment calendar rather than the other way round, and find accommodation close enough to the hospital that a daily taxi is not part of your day.
You are never standing in a Chinese hospital corridor trying to work out which window to queue at. A coordinator meets you at the airport and stays reachable for the whole stay. For longer treatments such as CAR-T, that is six to eight weeks of someone else handling the logistics while you focus on your treatment.
Aftercare documentation is part of every case. Your records go home with you in English, your doctor at home gets a monitoring schedule they can actually follow, and if your insurer wants paperwork, it is ready before you land.
Regardless of which stage you stop at, these are not add-ons and they are not billed separately.
Not a ticket queue. The same person from first email to the day you fly home, reachable on WhatsApp or email, who knows your file without being reminded.
Present at every appointment, not on a phone line. Medical vocabulary is where machine translation fails worst, and this is the last place to risk a misunderstanding.
Reports, imaging summaries, discharge notes and itemised invoices — issued before you leave, so your doctor at home is not left guessing.
These are our service targets. Clinical steps depend on the hospital and may take longer for complex cases.
| Milestone | Commitment | Cost |
|---|---|---|
| Acknowledgement of your enquiry | Within 24 hours | No charge |
| Reply on whether we can help, and next steps | Within 48 hours | No charge |
| Written opinion from locally licensed doctors in China | Target: 3 working days after complete records | $200 – $500 |
| Hospital confirmed and treatment calendar issued | 5–10 working days | By plan |
| Visa invitation letter issued | 2 working days after hospital confirmation | Included |
| Final documents pack before you fly home | At discharge | Included |
We list these so you know exactly where our role ends.
No diagnosis, no prescription, no treatment. Doctors licensed at the hospital do that. We make it possible, and then we get out of the way.
Not a remission, not a trial place, not a surgical result. We commit to the process, the service timelines on this page, and the fee we quoted.
Our fee is for coordination. It does not grow when your treatment gets more expensive, which means we have no reason to steer you towards a costlier plan.
If a hospital paid us to bring you in, our recommendation would be worth nothing. We name three hospitals because that is where the locally licensed doctors in China who review cases practise, not because they pay us.
Any number produced before a clinician has reviewed your pathology is fiction. We would rather lose the enquiry than hand you a number we cannot stand behind.
Your records are used to assess and arrange your care, stored encrypted, and shared only with the clinicians involved. Not with insurers, not with marketers, not with anyone else.
Tell us briefly what you need. If China is not the right answer, we will say so first.
Medical concierge · reply within 48 hours
A coordinator will read your enquiry and reply by email within 48 hours. Anything to add? Write to service@mosohealth.com.
